Your drinking water reaches you via a connection from our water main. Our main is usually in the street and the small pipe that is connected to it, running to your property, is called the service pipe. The section of pipe from the main to the street boundary is called the communication pipe and belongs to us.
Where this isn’t the case we’ll advise you and explain. We usually have a stop tap or meter chamber on our communication pipe as close as possible to the street boundary.
The section of the service pipe that runs underground from our communication pipe into your premises is called the supply pipe and belongs to you (there are some exceptions where there’s no water main in the road outside your premises or where you share the supply with a neighbouring property and there’s only one connection to the main).
The supply pipe normally runs underground from the street boundary adjacent to our stop tap or meter to the stop tap inside your property. Although the supply pipe to your property may run through land and property that doesn’t belong to you, it is still your responsibility.
Indications of a leak
- Unexplained High Water Bills- When you have not had any unusual activity in your home but have unexplained high water bills.
- High Meter Read/Meter Spinning - If no water is being used in the building, but the meter is spinning, it can be an early indication of a leak.
- Visible Water/Puddles – Other clear signs of a possible leak or leaks in the pipes are unexplained wet areas in the garden as well as sinkholes.
- Low Water Pressure- When you experience low water pressure but there is an assurance of water supply, this means that there is a problem in the water main or the pipes in your home. Disturbances in the line, including ruptured or clogged pipes, may reduce the pressure of the water that reaches your home.
- Water Sounds - Bubbling noises from the toilet or sink, whistling from the pipes, banging, dripping and clanking may be signs that some of the pipes in your home are broken. You should always pay attention to any sounds coming from areas likely to experience water leaks.
How we can help
Leaks are not always easy to locate, but we have experienced leak detection technicians who use computer aided techniques to accurately position the leak. This also means that our repair teams can keep the charge to a minimum as excavations can be expensive. Early detection and repair will minimise the increased charges you will be paying just for water to leak from your pipework.
We can offer you a service which includes leak detection, excavation, pipe repair and reinstatement of the ground surface.
Find & fix service
The find & fix service allows for the pin pointing or narrowing down of the leak to then enable the repair of the service pipe inside the customers boundary. This may be in made ground such as concrete, tarmac, block pavers or any other form of hard ground or soft ground.
NOTE: The cost of the Find & Fix service includes 1 day on site, labour, excavation of up to approx. 1m square, repair of pipe or fittings up to and including 32mm, backfilling & reinstatement. Fittings over 32mm will be charged at cost plus 15%
Our price will not include the cost of an excavator, any extra stone to re-instate or any muck away. On some occasions, depending on the location of the leak, we may have to obtain a Road Opening Licence from local authorities. These costs are not allowed for in the Find & Fix rate as the charges vary from council to council. No additional work/costs will be applied prior to your approval.